• Orders are usually delivered within 1-5 working days from receipt, depending on quantity and area.
• We make use of a Courier Service. We cannot take responsibility for traffic, natural disasters, break-downs and general delays that are out of our control and that cause a delay in the guidelines of 1-5 working days.
• If sending a gift, please ensure that your address appears under the billing section and the recipients address appears under the shipping section. We take no responsibility for address details that have been entered incorrectly.
• Please ensure there is usually someone present at chosen delivery address. Please leave a note on your order if you would like to:
  – Leave the package with security.
  – Leave the package at reception.
• Please note that our kitchen uses nuts and nut products, seeds, gluten, eggs and dairy. We will not be held responsible for any adverse reactions/allergic reactions to any ingredient in our products.
• Due to the perishable nature of our product, we do not accept returned or refused products for refunds. Please let us know if you were dissatisfied in any way with the product and send the product back to us in original packaging for evaluation. This will be done on a case by case basis and we will determine due  course of action.
• If you would like to cancel your order, please do so timeously via email or WhatsApp. 
• All cancellations must be received in writing and must be received before the order has shipped.
• We will not accept cancellations after the order is out for delivery. A 3.5% admin fee will be charged for cancelled orders.

 Privacy:

• We respect the privacy of our valued customers
• The Gourmet Cookie Co does not disclose any personal information about our customers to any third parties under any circumstances.